Ziggu - Cookie Policy

Quick Summary

We use three types of cookies:
1. Strictly necessary - Always on for security, authentication, and basic site functions.
2. Analytics - Such as Google Analytics, BugHerd (only set if you say yes).
3. Marketing - Such as LinkedIn, Facebook, Pinterest (only set if you say yes).
Analytics cookies help us understand how people use our site; marketing cookies help us measure and improve ads.
You can give, change, or withdraw consent anytime via the cookie icon at the bottom of the page.
Typical durations: session-only for temporary cookies, up to 2 years for analytics, and 1-2 years for marketing cookies (see section 3 for exact times).
We never sell your data. Full cookie details, including purpose and duration, are in the tables below.

1. What does this Cookie Policy apply to?
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This website uses cookies and similar technologies. The website is managed by ZIGGU, a private limited company, with company number VAT BE0699.472.839 and registered office at 9000 Gent (Belgium), Nieuwewandeling 62 (“We”), who acts as the controller.

This Cookie Policy informs you, as a visitor, about the way we use cookies on our website.

In addition to this Cookie Statement, we also provide a Privacy Policy, of which this Cookie Statement is an integral part and which you can consult here. In our Privacy Policy, we clarify:

- What personal data we may collect through the use of cookies
- The legal bases used for the use of cookies (consent or legitimate interest)
- The general purposes of our use of cookies

For these details, and other information about the processing of your personal data and your rights, please refer to the Privacy Policy.

2. What are cookies?
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Cookies are small information files that are stored by the internet browser on your computer or mobile device when you visit a website or when you use a (mobile) application. They act as a kind of mnemonic for a website. Thanks to cookies, our website can easily keep track of specific information about our visitors and their surfing behaviour. The term "cookies" also includes technologies that are similar to cookies, such as pixels, plug-ins and certain scripts, as they may also collect data from you.

Cookies can be placed by the website itself ("first-party cookies") and by third parties ("third-party cookies"). Third-party cookies ensure that certain data is forwarded to the third party that placed the cookies through your visit to or use of our website.

Cookies are sometimes temporary ("session cookies", which are deleted when you close the browser) and sometimes for a certain period ("persistent" cookies, these remain until they expire or until you delete them).

3. Which cookies are placed on the website?
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We use a prior opt-in consent model for all cookies except strictly necessary ones. This means analytical and marketing cookies will only be placed if you have explicitly consented to them via our cookie banner. You can change or withdraw your consent at any time via the persistent cookie settings icon at the bottom of every page.

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3.1. Strictly necessary and functional cookies
These cookies are indispensable to be able to visit the website and to use certain parts of it. These cookies allow you to place an order and guarantee security on the website.

Functional cookies ensure that the basic functionalities of our website work properly. These cookies are only placed after you as a visitor have taken a certain action on our website (e.g. clicking the accept button of the cookie banner, making a language choice).
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The use of strictly necessary cookies does not depend on your consent as a visitor and is necessary for the proper functioning of our website, or where relevant, to provide you with services that you have expressly requested. Therefore you cannot refuse these cookies.

Name	Party	Duration	Purpose
__session (Firebase Auth)	First Party	Session	Maintains your signed-in state to deliver requested pages securely. Reason: keep you logged in between page loads during your visit.
__Secure-FirebaseSession	First Party	14 days	Persistent session cookie (HttpOnly, Secure) for authenticated users. Reason: let you stay signed in for a short period without re-authenticating each day.
pll_language	First Party	1 day	Remembers your language preference. Reason: show pages in your chosen language on return within a day.
_csrf	First Party	9 days	CSRF protection token to prevent unauthorized requests. Reason: maintain security across browsing sessions within this period.
did_compat	First Party	1 year	Device identifier for security and fraud-prevention. Reason: recognize trusted devices to reduce false security prompts over time.
did	First Party	1 year	Device identifier for security and session integrity. Reason: help detect unusual access patterns across months.
_cfuvid (.ziggu.org – Calendly)	Third Party	Session	Required by Calendly to maintain session consistency for embedded scheduling. Reason: ensure the booking widget works reliably within a single visit.
is_eu (ziggu.org – Pinterest)	Third Party	Session	Determines if the visitor is in the EU for privacy regulation handling. Reason: apply correct consent rules and regional settings during the visit.

Note: Firebase and Intercom cookies are used only inside the Ziggu app (after login), not on the public website.

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3.2. Analytical cookies (only after consent)
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Analytical cookies enable us to learn more about how you as a visitor interact with and respond to the content of our website. In this way we can make our website even more attractive. The information in question is used to create and analyze aggregate statistics about the use of our website.
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Below you will find the list of the analytical cookies that are activated on our website, together with their specific purposes and technical properties.

Name	Party	Duration	Purpose
_ga	First Party	2 years	Google Analytics - creates a unique ID for each visitor to track site usage patterns across visits. Reason: understand long-term visitor trends to improve content and navigation.
_gid	First Party	24 hours	Google Analytics - distinguishes between users for daily reporting. Reason: measure daily unique visitors and identify immediate UX issues.
_gat	First Party	1 day	Google Analytics - throttles request rate to improve website performance. Reason: ensure analytics tracking does not slow down the website.
_bugherd_session5	Third Party (BugHerd)	Session	Temporary session for website feedback and bug reporting. Reason: collect actionable feedback during the visit to resolve usability issues.
_gtmeec	First Party	Session	Internal analytics/troubleshooting cookie. Reason: monitor site performance and errors during a user’s visit.

Note: Analytical cookies are set only after you give explicit consent via our cookie banner or the settings icon at the bottom of the page. You can change or withdraw consent at any time.

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3.3 Marketing cookies (only after consent)
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By marketing cookies we mean advertising, tracking and social media cookies. This category of cookies mainly includes cookies for the purpose of displaying advertisements, implementing functions on our website provided by social media, and measuring how often these advertisements and functions are respectively displayed and used. This category includes, for example, cookies that ensure that you can see personalized advertisements.

Name	Party	Duration	Purpose
bcookie	Third Party (LinkedIn)	2 years	Helps LinkedIn identify devices and maintain secure sign-in, while enabling relevant ads on LinkedIn services. Reason: prevent misuse and deliver more relevant advertising on LinkedIn.
lang	Third Party (LinkedIn)	Session	Remembers the user’s language settings for LinkedIn. Reason: show LinkedIn-related content and ads in the preferred language during the visit.
lidc	Third Party (LinkedIn)	1 day	Facilitates data routing for LinkedIn services. Reason: improve speed and reliability of LinkedIn content and ads.
li_gc	Third Party (LinkedIn)	2 years	Stores user’s consent for LinkedIn cookies. Reason: remember your ad and tracking preferences for LinkedIn across visits.
_fbp	Third Party (Facebook)	Session	Stores and tracks interactions to deliver personalised ads on Facebook and Instagram. Reason: measure ad performance and show relevant promotions based on site activity.

4. How do I manage my cookie preferences?
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Strictly necessary cookies cannot be disabled. All other cookies (analytical and marketing) are placed only after your explicit consent.
You can:

Use the cookie settings icon at the bottom of each page to change or withdraw your consent at any time
Adjust your browser settings to block cookies or receive notifications before they are placed
Manually delete cookies via your browser’s history settings

Guides for popular browsers:
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- Cookie settings Chrome
- Cookie settings Firefox
- Cookie settings Internet Explorer
- Cookie settings Safari (Mac) or Safari (iOS).
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Removing or disabling cookies may result in certain applications of our website and additional services not functioning optimally.

5. Updates
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We may update this Cookie Statement at any time. The updated version will be published on our website with the “last updated” date at the top. If we introduce new cookies or purposes that require consent, we will request your permission again before setting them.

6. What if I still have questions?
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If you have any questions about our Cookie Statement, you can always contact us via info@ziggu.io.
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For general information about your rights and the possibility to lodge a complaint with your data protection supervisory authority or the competent court, please refer to the explanation under Title 9 of our Privacy Statement.