Ziggu - Features of Our Project Experience Platform

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Documents

Conversations

Documents

The latest version, always accessible - no more mix-ups

Lost documents, outdated plans, and scattered files create confusion and costly mistakes. Ziggu centralizes all project documents in one place, ensuring that your team, clients, and suppliers always have access to the latest version - without having to dig through emails.

Store all project files - designs, contracts, invoices, and more in one organized location.

Ensure version control so outdated documents never cause mistakes.

Notify clients automatically when new documents are uploaded.

Track document views to see who accessed each file.

Give clients self-service access so they don’t have to ask you for the same documents repeatedly.

"All documents are neatly stored on the platform, and our customers can consult their personal information at any time."

- Mill Wagner, Polyform

Conversations

All communication in one place: no more scattered emails and messages

Managing customer communication through emails, WhatsApp, and phone calls creates chaos. Messages get lost, approvals go missing, and important updates don’t reach the right people. Ziggu centralizes all conversations in one structured inbox, ensuring clear and efficient communication.

Keep all communication organized - no more digging through inboxes for lost messages.

Assign conversations to team members so nothing gets overlooked.

Use internal notes to privately discuss topics within your team.

Reduce unnecessary follow-ups - clients always have access to their latest updates.

"No more messy inboxes or endless searching. Everything’s in one place, and I’ve finally got a clear view of every client.

- Fréderique Peeters, Cordeel

Decisions

Faster approvals, fewer delays, no more chasing clients

Waiting on client decisions and approvals can slow down your entire project. Endless email threads and forgotten selections lead to confusion, rework, and costly mistakes. With Ziggu, clients can easily review, compare, and approve options digitally - keeping everything on track.

Create a clear Decisions flow to guide customers through every step, from first proposal to final approval.

Let clients review and approve selections digitally - no more back-and-forth emails.

Let partners do the work - suppliers upload proposals themselves, keeping your client in the loop without you acting as the middleman.

Track decisions across projects and clients with a clear record of who approved what and when.

Automate reminders for pending decisions to avoid bottlenecks.

Prevent disputes by keeping an approval history, so there’s never any confusion.

"Ziggu replaces all the manual Excel tracking - we now have a clear overview of decisions, and clients can approve options themselves with just one click. It’s instantly visible to everyone, no follow-up needed."

- Judith Wauman, Bauwsteen

Tasks

Keep every project on track without missing a step

Managing multiple projects means juggling countless tasks, deadlines, and responsibilities. Without a structured system, things slip through the cracks, causing delays and costly mistakes. Ziggu keeps everything organized so your team can focus on execution - not chasing tasks.

Assign tasks to your team, customers, or suppliers with clear due dates.

Automate reminders for overdue tasks to keep projects moving.

Standardize workflows so no critical steps are missed.

Track open tasks at a glance for full visibility on what’s pending.

Reduce miscommunication by ensuring everyone knows their responsibilities

Milestones

Clear timelines, no surprises - everyone stays aligned

Without a structured timeline, projects can quickly become chaotic. Missed deadlines, unclear next steps, and constant follow-ups slow things down. Ziggu provides a clear roadmap for every project, so your team, contractors, and customers always know what’s next.

Create structured project timelines with key phases.

Keep customers informed about progress without endless emails or phone calls.

FAQ

Instant answers for your customers - less work for your team

Repetitive customer questions clog your inbox and slow down your workflow. Clients want quick answers, and your team needs to focus on managing projects - not responding to the same inquiries over and over. Ziggu’s built-in FAQ section ensures customers can find what they need, anytime.

Reduce customer inquiries by giving clients self-service access to common questions.

Keep all information in one place - no more searching through emails for past responses.

Customize your FAQs based on real customer needs and project-specific details.

Empower your team by cutting down on unnecessary back-and-forth communication.

News

Project updates that keep your clients in the loop - and make your work shine

Managing a project means more than just getting the job done - it’s about bringing your clients along for the journey. Share updates and important moments with everyone involved. It’s not just communication - it’s a project timeline your clients can scroll back through.

Build a living project history that tells the full story - from groundbreaking to final delivery

Engage your clients by showing visible progress, not just the final result.

"Uploading a photo of the construction site on Ziggu reassures our buyers - they can see progress and know we're actively following up."

- Marie-Lise Moetwil, Immobel

Aftercare

Support your customers long after handover - without the admin hassle

Post-handover support can quickly turn into a mess of emails, calls, and lost warranty requests. Without a structured system, clients get frustrated, and your team wastes time tracking down past agreements. Ziggu ensures smooth aftercare by keeping all warranty documents, service requests, and issue tracking in one place.

Log issues with photos, notes, and details - from minor remarks to major defects, everything stays documented and traceable.

Allow customers to submit support requests directly through the portal - no more emails and phone calls.

Assign responsibilities and set deadlines so nothing gets overlooked during post-project follow-up.

Get customer validation that the issue is resolved to their expectations

Centralize all communication around each snag so decisions, discussions, and outcomes stay connected.

"The team can focus on resolving issues efficiently, while homeowners feel reassured knowing their concerns are being addressed."

- Nextensa

Financials

Give your clients control over what matters most - their budget

Financial uncertainty is one of the biggest stress factors in any project. Clients want clarity, not surprises. Give them a real-time view of costs, payments, and what’s coming next. No need to chase updates or build spreadsheets themselves - you give them that peace of mind from day one.

Sync with invoicing software to automatically import invoices and track payment statuses.

Give clients real-time access to budgets, cost breakdowns, and upcoming payments, without needing to ask.

Reduce late payments by keeping financial overviews up to date without manual intervention.

Moodboard

Help your clients collect and communicate ideas - beautifully.

Great design starts with a clear vision. Let your clients collect and organize inspirational images into visual albums - making it easy to share their taste, spark ideas, and align expectations from the start. Whether they’re dreaming of kitchen finishes or garden layouts, clients stay engaged - and you get a head start on delivering exactly what they imagined.

Collaborate visually on anything from mood to materials to layouts - no more Pinterest links or WhatsApp screenshots.

Speed up decision-making by understanding your client’s style before the first selection meeting.

Sales

From lead to deed - manage the entire sales journey in one place

Ziggu’s Sales feature is built for property developers who want full oversight of every unit’s journey - from first contact to signed contract. See exactly which units are available, reserved, or sold, and never lose track of where things stand. And when the deal is closed? All context, documents, and conversations transfer seamlessly to your customer care team - no manual handovers, no missing info.

Track the sales status of every unit in real time - interested, reserved, sold, or available

Centralize all buyer info and documents in one place, ready for the next team.

Notifications

Keep everyone informed - without the email overload

Manually updating clients and teams on every project change is exhausting. Missed updates lead to confusion, unnecessary calls, and costly delays. Ziggu automates project notifications, so the right people always stay informed - without flooding their inbox.

Automate project updates for new documents, approvals, and tasks.

Ensure clients always know what’s happening - without needing to call or email.

Control notification settings to prevent information overload.

Keep all stakeholders aligned with real-time updates, reducing miscommunication.

"Ziggu allows us to quickly reach all our customers at once - for example, to share updates or news."

- Jens Thirion, Triple Living

Integrations

Seamlessly connect Ziggu with the tools you already use

Juggling multiple platforms and manually updating data is time-consuming and error-prone. Ziggu integrates with your existing software, syncing everything from customer data to financials - so you work smarter, not harder.

CRM & invoicing - Sync customer data, track payments, and manage financials effortlessly.

File storage & document management - Keep project files updated across all platforms without manual uploads.

Project planning & task management - Align tasks, milestones, and deadlines with tools like Archisnapper, LetsBuild, and Notion.

API & custom workflows - Build custom integrations to automate repetitive tasks and connect Ziggu with your internal systems.

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A branded portal for seamless client collaboration