Everything to build great customer journeys
Ziggu is more than a customer portal—it's an extra team member, lightening your workload and putting smiles on your customers' faces.
Customer portal
Wow your homebuyers with your state of the art online platform. With the look and feel of your company brand, Ziggu becomes an extension of your website. Here your customers find all their documents, conversations, decisions they'll need to make, financial info and more.
News
People don’t buy a new home every day, right? It’s a big decision.That’s why your homebuyers want to be involved all the way through construction. Our News feature lets you share frequent, bite-sized updates with photos and videos straight from the building site.
Financials
Your customers can consult their up-to-date payment overview at all times. What’s their total balance? What amount has already been invoiced and what’s coming up? Which extras have been chosen? Giving them peace of mind and reducing the amount of questions for your team.
Surveys
Track your customer happiness throughout the complete homebuyer journey and learn where you excel or can improve. TIP: ask about your building partners, such as showrooms, as well. They have a big impact on your brand.
Customer portal
Interior options & approvals
Replace those bulky spreadsheets where you need to input every change manually. Together with your team members and building partners, you’ll turn the decision process of each homebuyer into a well-oiled machine. Everyone involved will find up to date information, the latest proposal documents, approved and signed versions and even a financial overview.
Working together with your project team
From the architect to contractors and showrooms: you can work together with your entire building team on Ziggu. You’ll be confident they always have the latest version of building plans at hand. Moreover, you can even manage all communication and document flows between them and your customers.
Aftercare
Save time on your inspections by creating and assigning punch list items directly from the field. Document issues with text and photos, add a responsible and deadline. You can share these reports with both your building partners ànd customers, so everyone is in the know.
Team side
Sales
New!Keep track of leads, reservations and finally... sales! This new feature in Ziggu will make it possible to work together with different realtors and WOW your prospects with your customer portal.
Conversations
Upgrade from individual email inboxes to a shared, collaborative communication platform. All conversations with homebuyers are added to their file and organised per topic or milestone.
Under the hood this is a powerful ticketing system designed for you to work as efficiently as possible, while giving your customers a state of the art experience.
Document management
Over the span of a building project, countless documents get into circulation. Your Ziggu platform collects and organises them all. You can easily choose with whom you share which documents: with the whole project, a sublevel or specific units.
Ziggu will notify your customers and partners about new documents that are relevant to them.
Can Ziggu integrate with your systems?
Ziggu already integrates seamlessly with a number of CRM, ERP and document management systems. And more integrations are added every month.
