Salesforce

Tags
CRM
Document Management
Tags
CRM
Document Management

Why connect Salesforce with Ziggu?

When your CRM is the brain of your operations, keeping everything in sync matters.
The Ziggu x Salesforce integration ensures that your projects and clients stay up to date in Ziggu - automatically, every hour.

Salesforce remains your single source of truth. Ziggu becomes your client-facing communication platform.
No more double entry. No more mismatched data. Just a clean, reliable connection between internal follow-up and customer experience.

Main benefits of the integration

  • Salesforce is your source of truth
    Data in Ziggu is always synced from Salesforce and stays read-only - ensuring accuracy and reducing human error.
  • Always up to date
    Your integration checks for changes every hour and performs a full sync once a day, so clients always see the latest info.
  • Structured projects, synced cleanly
    Projects, and subprojects, such as buildings and units are automatically mapped between Salesforce and Ziggu.
  • Clients are synced too
    Client info (Accounts and Contacts) is synced to Ziggu, allowing you to invite them seamlessly to their portal without retyping a thing.
  • Less admin, more confidence
    Teams can stop chasing data inconsistencies and focus on delivering great project experiences.

How it works

  • The integration runs hourly incremental syncs, checking what changed since the last sync.
  • New or updated info for Contacts and Projects in Salesforce is synced with Ziggu.

Salesforce stays the master system. Ziggu reflects it for flawless customer-facing communication.

Everything you need to make every project a success

Documents
  • Store all project files, plans, specs and contracts, in one clear place.
  • Notify clients when new documents are uploaded.
  • Track views to see who accessed each document.
  • Clients always find the latest version, no confusion.
Conversations
  • Keep messages with clients, partners and your team in one place.
  • Assign conversations to teammates for faster responses.
  • Use internal notes to align with your team behind the scenes.
  • One central inbox, no scattered chats or missed replies.
Decisions & approvals
  • Upload multiple proposals for clients to compare and approve.
  • Let clients choose directly in the portal, fast and simple.
  • Track every decision to avoid disputes or miscommunication.
  • Use reminders to nudge clients and keep projects moving.
Milestones
  • Build clear timelines with key phases and deliverable deadlines.
  • Keep all stakeholders informed without endless status emails.
  • Track progress across projects or clients at a glance.
  • Organize content by milestone for quick access.
Workflows & automations
  • Build a project timeline once and reuse it for every project.
  • Link tasks, messages, decisions and documents to milestones.
  • Notify the right people automatically, at the right time.
  • Launch steps and share content automatically, per phase.
Reports
  • Log issues with photos, notes and details in one place.
  • Assign each issue an owner and a deadline.
  • Let clients submit support requests directly in the portal.
  • Get client sign-off that an issue is resolved.
Client updates
  • Post project news clients can scroll through.
  • Give clients a clear milestone timeline to follow.
  • Share a real-time budget overview, anytime.
  • Keep clients informed without the update emails.
Forms
  • Build multi-question forms to collect client input.
  • Send them at the right moment, with reminders.
  • Run intake forms so projects start with everything you need.
  • Track satisfaction and NPS across every project.

We understand the challenges
you face every day

Software icons floating around the Ziggu logo

Can Ziggu integrate with your systems?

Ziggu already integrates seamlessly with a number of CRM, ERP and document management systems. Can't find yours? Contact us and we'll research the possibilities!

CONTACT US