How Bauwsteen Aligns Buyers, Suppliers and Contractors with Ziggu

How Bauwsteen Elevates Customer Care in Property Development with Ziggu

In property development, customer care does not sit on the sidelines.

It sits at the center of everything.

For Judith at Bauwsteen, customer care means orchestrating communication between buyers, developers, showrooms, contractors and on-site teams, across complex residential projects such as those of Alychlo.

Her role is not just about responding to questions.
It is about making sure the right people have the right information at the right time.

Because in residential development, every decision a buyer makes has technical, financial and operational consequences.

And that is where things can quickly become complex.

The Challenge: Keeping Every Stakeholder Aligned, In Time

As a project manager, Judith carries a critical responsibility.

She needs to ensure that buyers receive all the information they need to make informed choices, choices that are technically feasible and aligned with the project timeline.

At the same time, she must make sure that:

• Showrooms follow up correctly and deliver accurate proposals and plans
• Customizations are validated and clearly approved
• The general contractor and subcontractors on site receive the final, correct plans before execution begins

A missing update or outdated version is not a small issue.
It can mean rework, delays or additional costs.

Judith operates at the intersection of all these communication lines. She connects buyers making personal decisions about their future home, commercial partners preparing proposals, and construction teams preparing to build.

All stakeholders must remain informed.
All decisions must be traceable.
All documentation must be final before work starts on site.

Without structure, fragmentation creeps in.

Information gets scattered across emails and phone calls. Proposals are stored in different places. Approvals are unclear. Teams on site might not be working from the latest version.

The risks are significant:

• Unhappy homebuyers who feel poorly informed
• Expensive mistakes due to outdated or miscommunicated plans
• Delays on site that impact the overall project timeline

In property development, communication is not just operational.
It is directly tied to cost control, efficiency and trust.

Judith needed a way to keep this complexity under control, without adding more administrative burden.

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The Solution: A Centralized Real Estate Client Portal

With Ziggu, Bauwsteen implemented a structured real estate client portal that centralizes communication, documentation and approvals in one secure environment.

Through the dedicated solution for property developers, Judith now works from a single source of truth.

Instead of chasing information across inboxes, she can:

• Share clear project updates with buyers
• Upload and structure all relevant documents
• Track communication history transparently
• Ensure that every stakeholder works from the latest version

The result is centralized client communication across the entire project lifecycle.

Buyers know exactly where to find their plans, documents and updates.
Showrooms know where to upload proposals.
Contractors know which plans are final.

Everything is visible. Everything is traceable.

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Structured Buyer Communication Through the Client Portal

Using Ziggu’s client portal, Judith has transformed how customer care operates in property development.

Instead of reactive communication, she now works proactively.

Buyers receive structured updates and can access:

• Their personal project information
• Approved plans and documents
• Clear timelines and next steps
• A direct communication channel with the project team

This increases client engagement while reducing repetitive questions.

Most importantly, buyers feel supported throughout the journey, not left guessing.

In residential development, that experience matters.

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Customization and Approvals Without Confusion

The customization phase is often the most complex stage in a residential project.

Buyers make personal choices. Showrooms create proposals. Technical validations need to happen. Contractors must receive final information.

Without a clear approval workflow, this stage can easily spiral out of control.

By implementing Ziggu’s structured customization and approvals workflow, Judith ensures that:

• All buyer choices are documented centrally
• Proposals from showrooms are stored in one place
• Approvals are clear and traceable
• Final plans are confirmed before execution

This eliminates ambiguity.

No more “Which version is correct?”
No more uncertainty about whether something was approved.
No more risk of building based on outdated information.

The approval process becomes structured, transparent and secure.

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A Professional Standard for Modern Property Developers

For developers like Alychlo and partners like Bauwsteen, structured communication is no longer optional.

As projects grow in complexity, the need for a centralized client communication platform becomes essential.

A modern client portal software solution enables:

• Scalable project management
• Clear stakeholder alignment
• Reduced risk on site
• A premium digital customer experience

In complex development projects, alignment is everything.

When buyers, showrooms and contractors all work from one source of truth, projects move forward without friction.

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