Elevating High-End Developments with a Client Portal

Hoprom is a property developer in Kortrijk, Belgium, building high-end apartments along the Belgian coast. Since 2023, Hoprom has run client guidance through Ziggu: plans, quotes and approvals sit in one customer portal. More than 140 buyers use it today, and contractors work from the same document version as the buyer.

• Sector: Property development, high-end residential
• Country: Belgium
• On Ziggu since: 2023
• Projects on Ziggu: 15+
• Buyers in the portal: 140+
• Used for: Documents, Conversations, Decisions, Workflows, Client updates

Who is Hoprom?

Hoprom is a project developer based in Kortrijk, Belgium, with a strong focus on high-end new-build apartments along the Belgian coast. For their team, creating a beautiful home doesn’t stop at design and construction - it’s about guiding every client from purchase to move-in, ensuring the journey is as exceptional as the final result.

“We want to fully relieve our customers throughout the entire process,” says Laura, interior architect and client coordinator at Hoprom. “From the moment they sign until the day they receive the keys.”

But with multiple projects running in parallel, each requiring significant follow-up, the Hoprom team faced an all-too-familiar challenge in the construction industry: chaotic communication.

What was slowing Hoprom down?

Like many developers, Hoprom managed countless client interactions via email. With each project generating hundreds of messages between clients, contractors, and suppliers, it became harder to guarantee that everyone always had the latest information.

“High-end finishes require a lot of follow-up,” Laura explains. “We were receiving countless emails, and it was easy for details to get lost or outdated. We needed a platform where all project information was grouped in one place.”

The risk was clear: outdated plans circulating among contractors, missed approvals, and the extra time needed to send the same updates multiple times. Hoprom wanted a system that would ensure every party - from the client to the construction team - could instantly access the latest plans, documents, and decisions.

How does Hoprom use Ziggu?

When Ziggu presented their online client portal during a demo at Hoprom’s office, the team immediately saw its potential.

“From the very first presentation, we were impressed,” says Laura. “It was clear this could make our workflow much smoother, for us and for our clients.”

With Ziggu, Hoprom now stores all project-related information in one place. Contractors can upload quotes directly to the portal, and clients can approve them or request changes with a single click. Everyone involved - including the Hoprom team - can see updates in real time, without searching through email threads.

Even better, the portal operates autonomously: projects keep moving forward even when team members are out of the office.

What changed?

Switching to Ziggu brought instant improvements:

• Always up to date - All stakeholders access the latest plans and documents, eliminating costly mistakes.
• Simpler approvals - Clients approve or modify quotes directly in the portal, speeding up decisions.
• User-friendly for all ages - Hoprom’s clients, from young first-time buyers to retirees, find the portal intuitive.

“The portal is beautiful, attractive, and very user-friendly,” Laura notes. “We’ve seen both younger and older clients adapt to it immediately.”

What does Hoprom tell other developers?

For Hoprom, Ziggu has become more than just a tool - it’s an integral part of their client experience.

“Ziggu helps us deliver the high-end finish and unique customer journey we promise,” says Laura. “We’re very happy with the collaboration. Even today, they continue to support and guide us. If we had to make the decision again, we would absolutely choose Ziggu.”