Belgian PropTech startup Ziggu won EBN's "Entrepreneur of the Month" award for their client portal solutions that improve communication between homebuyers and real estate professionals.
Ziggu, the Belgian PropTech startup that bridges the gap between homebuyers and real estate professionals, won the Growth category at the EBN Congress pitching competition for transforming property development communication. The company's new client portal solutions earned recognition in the Growth category at the EBN Congress pitching competition, validating their approach to solving trust issues in real estate.
"Ziggu is the first company that bridges the gap between homebuyers and real estate professionals"
Article on EBN.eu
Buying a new home creates stress for most people. Making major life decisions while dealing with real estate agents, property developers and administrative issues becomes a real challenge.
Yannick Bontinckx, Ziggu's CEO, worked in the real estate industry as a property developer. He noticed how unnecessarily complex this process was for both homebuyers and real estate professionals — and decided to tackle it.
Ziggu is the first company that bridges the gap between homebuyers and real estate professionals by offering property developers digital tools to manage the complexity of tracking and updating homebuyers during construction. More, they better inform and engage those homebuyers at the same time.
Officially established in March 2017, the startup is hosted by EBN Member Technoport SA. They won the Growth category at the EBN Congress pitching competition — earning them the EBN Growth category recognition.
Yannick worked as a property developer upon graduation. He noticed how many aspects of the real estate industry were outdated and not comparable with technological developments in other industries.
His work as a property developer was inefficient due to the lack of digital tools to manage the workload more efficiently. The growing distrust in the industry made customer service difficult, highlighting why customer experience matters for residential developers.
Working with Vincent, Pieter and David, Yannick started digging deeply into the core of the negative reputation the real estate industry faced. They interviewed hundreds of homebuyers — going door-to-door to interview 400 homebuyers in Belgium.
They discovered a high level of distrust towards the real estate industry, mainly due to the shortage of information in the process. In fact, in 2016, 42% of Belgians expressed little or no confidence in the sector, which was in line with Ziggu's findings.
Ziggu's team presented these results to property developers who were eager to find out what homebuyers think about their business. They wanted to better serve their customers by using Ziggu's insight into the customer market and the right tools needed for the job.
With Ziggu and their products Ziggu Engage and Ziggu Construction View, real estate professionals can easily communicate with homebuyers. They ensure they meet their needs in building their dream home.
| Traditional Property Development | Ziggu Digital Portal |
|---|---|
| Scattered emails and phone calls | Centralized communication portal |
| Limited construction progress visibility | Real-time project updates |
| Manual document sharing | Automated documentation delivery |
| Reactive customer service | Proactive homebuyer engagement |
| High customer anxiety levels | Improved transparency and trust |
Homebuyers can voice their questions and preferences while getting promptly informed about their home's construction. They receive updates on all legal and administrative issues required.
At the same time, Ziggu helps real estate professionals manage their work and varied customers' expectations more efficiently. They provide advanced project management tools that enable efficient large scale project management strategies.
"In a way we are Uber Eats/Deliveroo for the real estate industry. Before, when ordering your food, you were just waiting, not knowing when it would arrive, and the process was not digitized at all. The same was, and still is, with homes — 'ordering your home' you often have a feeling of being left in the dark, not knowing what's happening during construction and no way to track all information in an online environment," said Yannick Bontinckx.
The EBN Growth category recognition validates Ziggu's approach to solving real estate communication challenges. Their victory in the Growth category at the EBN Congress pitching competition demonstrates how PropTech startups can address traditional industry pain points.
This recognition comes as property developers increasingly seek digital tools to improve customer satisfaction and project management efficiency. Ziggu's solution addresses both sides of the equation — better tools for developers and better communication for homebuyers. In today's market, a customer portal is the new website for property developers looking to stay competitive.
The award highlights Belgium's growing PropTech ecosystem and positions Ziggu as a leader in real estate technology innovation. Their data-driven approach, backed by 400 homebuyer interviews, shows how startups can identify market gaps and build solutions that work.
Ziggu's platform changes how property developers interact with their clients throughout the construction process. Instead of scattered emails and phone calls, all communication happens through a centralized portal.
Homebuyers gain visibility into their project's progress through real-time updates and documentation. Property developers save time by automating routine communication while maintaining personal touch where it matters.
The Belgian entrepreneur competition victory validates this approach. It shows that solving communication gaps in real estate creates value for both sides of the transaction.
Property developers using Ziggu's tools report better customer relationships and more efficient project management. Homebuyers experience less stress and more confidence throughout the construction process.
Ziggu is a Belgian PropTech startup that bridges the communication gap between homebuyers and real estate professionals through digital portal solutions. The platform solves the trust and information shortage issues that plague the real estate industry, where 42% of Belgians expressed little confidence in the sector.
Ziggu won by presenting their data-driven solution that transforms property development communication. Their victory was based on extensive research including 400 homebuyer interviews and their approach to solving real estate communication challenges through digital tools.
Ziggu Engage and Ziggu Construction View are the company's main products that enable real estate professionals to communicate with homebuyers through centralized portals. These tools provide real-time construction updates, automated documentation, and project management capabilities.
Property developers using Ziggu report better customer relationships and more efficient project management. The platform saves time by automating routine communication while helping developers manage customer expectations more effectively.
Homebuyers gain visibility into their project's progress through real-time updates and documentation access. They can voice questions and preferences while receiving prompt information about construction progress and all legal and administrative requirements.
Ziggu was officially established in March 2017 and is hosted by EBN Member Technoport SA. The company emerged from extensive research into real estate industry challenges and homebuyer experiences in Belgium.
Unlike traditional methods that rely on scattered emails and phone calls with limited visibility, Ziggu provides a centralized communication portal with real-time updates. This approach reduces customer anxiety and improves transparency throughout the construction process.
Vincent is co-founder of Ziggu, where he leads sales and marketing. With a background in real estate technology, he helps property developers, architects, and contractors build better client relationships through structured communication. Vincent writes about customer experience, PropTech trends, and the future of project-based collaboration.
