Centralising communication for ourselves and the customer

Fenixco is a property developer in Melle, Belgium. Fenixco uses Ziggu to run all customer communication and document sharing through one customer portal, replacing a document workflow that was prone to misunderstandings. Since 2018, more than 240 buyers use the portal. Cedric Hamerlinck and Hélène Bostoen no longer manage stakeholder questions through a single overloaded mailbox.

• Sector: Property development
• Country: Belgium
• On Ziggu since: 2018
• Buyers in the portal: 240+
• Used for: Documents, Conversations, Decisions, Client updates
• Connected to: Eenvoudig Factureren

Why is personal contact central to how Fenixco works?

For Fenixco, a property developer situated in Melle (Belgium), personal contact and accessibility towards the customer are very important. Ziggu perfectly responds to Fenixco’s values by offering an online portal, in which customer experience plays a central part. “It is important for us to communicate with customers via one platform, and that’s what Ziggu offers”, Fenixco agrees.

“To buy an apartment or house, whether or not off plan, is a huge decision. It’s important that customers can always fall back on their contact within our company”, says Hélène Bostoen. “Moreover, everyone is approachable. Everyone in the Fenixco team cares about the customer.”

That personal aspect is a common thread in the way Fenixco works as a developer. “We choose to make a journey with our customers, to get to know them on a personal level, and in doing so create added value”, says Hélène.

“A mailbox can fill up quickly, whereby emails from customers do not immediately receive the necessary attention”

Cedric Hamerlinck
project coordinator Fenixco

How does one portal keep every stakeholder aligned?

To have that personal contact run as smoothly as possible, Fenixco strives to organise their communication in one single way. “A mailbox can fill up quickly, whereby emails from customers do not immediately receive the necessary attention”, raises Cedric Hamerlinck. “Therefore we find it important to communicate through one platform with all stakeholders. Ziggu offers that.”

“Before we used Ziggu, the document workflow was very complex and misunderstandings were a constant concern”, believes Hélène. “Now, we don’t have this problem anymore.” The Ziggu portal enables Fenixco to share files more easily and faster with all parties involved.

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What makes Ziggu’s construction background valuable to a developer?

“The big advantage of Ziggu is the fact that they have a background in the construction sector”, says Hélène. “The Ziggu team is always prepared to answer questions or to receive feedback. They set the right priorities and correctly assess the needs in the rapid development of their platform.”